Terms & Conditions

Introduction

A. These Terms and Conditions form part of your agreement with Supreme Being Fitness.
B. Your instructions to commence group personal training will constitute acceptance of these
Terms and Conditions when you will become a client (a “Client” or “you”). You are asked to pay special attention to the provisions related to liability and cancellations. This does not affect your statutory rights.

1. Session Booking

A. 1 hours notice of cancellation to sessions is required in order to receive the session refunded. Any sessions cancelled later than 1 hour prior to the start time will be forfeited.
B. All sessions must be booked into, via your Teamup account, at least 1 hour prior to start time, unless you are on the waiting list.
C. Whilst on the waiting list, you will be emailed the opportunity to book a space, should one become available. This will reserve your space for 15 minutes, before offering it to the next person on the waiting list.
D. It is your responsibility to manage your bookings.
E. Unforeseen events regarding session attendance will be taken into consideration on the day.

2. Programme Cancellations, Refunds, Payments, Lateness.

A. Upon agreement of contract, your programme and/or Sessions are non-refundable and non- transferable.
B. Early cancellations of contracts may be requested, as readable on our cancellation policy document.
C. Any request for cancellation of this contract by you, for any reason, MUST be made in writing to info@supremebeingfitness.com and not directly with any member of staff.
D. Any early termination made by you under breach of contract, where the business is accused of liability, will be taken on a case-by-case basis, in which supporting evidence may be requested.
E. If a direct breach of contract is NOT discovered, no refunds or concessions on cancellation fees will be offered.
F. Any missed payments will be retried multiple times before being passed onto Redwood Collections Ltd.
G. Once passed to collections for late or default payment, further administrative fees may be incurred, you agree to these conditions upon signing this contract. Specific fees for late payment will be detailed by the collection agents.
H. Contracts cannot be frozen or paused.
I. Lateness:
(i). If the client is late the Session cannot be extended and will end at the appointed time.
(ii). If the Trainer is late additional time will be added to the Session or to subsequent Sessions.

3. Liability & Health and Safety

A. The delegated gym employee has completed and holds a current certificate for emergency first aid at work approved by the Health and Safety Executive.
B. The company has £5 million public liability insurance cover.
C. If your Trainer conducts the Sessions on your premises you are responsible for providing a safe exercise environment.

4. Liability

A. This Liability section applies only to the extent permitted by law. For the avoidance of doubt, the Trainer does not exclude or limit any liability for:
(i) personal injury (including sickness and death) where such injury results from his/her gross negligence or wilful default, or that of his/her, agents or subcontractors or (ii) fraudulent misrepresentation.
B. The Trainer and/or the Company does not accept liability (except as set out within this document) for any errors and omissions and reserve the right to change information, specifications and descriptions of listed packages and services. The Trainer and/or the Company will use their reasonable effort to correct errors and omissions as quickly as practicable after being notified of them.
C. The Trainer and the Company do not accept any liability whatsoever for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Company’s website or services purchased from the Trainer and/or the Company or any other damage howsoever caused.
D. The Trainer and/or the Company will only be liable for direct loss up to a maximum total of the price of the Sessions and/or services purchased by the Client in respect of any claim.
E. The Trainer shall not be liable for any loss or injury attributable to:
i. The Client’s fault; a third party unconnected with the provision of services provided by your Trainer; or events which your Trainer, nor his/her suppliers or agents could have foreseen or forestalled, even if they had taken reasonable care.
ii. The Trainer is not liable for loss or damage to your property.
iii. The Trainer is not liable if you ignore his/her recommendation, at any time, to seek medical advice.

5. Intellectual Property

A. Any marketing, educational or other materials, including the Company’s programmes and/or any variations thereto and its nutrition services materials, made available to you will at all times remain the property of the Company and is subject to copyright.
B. You undertake to use such materials only for your own personal development and not to copy, publish or reproduce any such materials

6. General

A. You understand that in the unlikely event of your Trainer being unable to continue your training, for any reason, subject to availability you will have your Sessions transferred to another similar Trainer. Only if the company is unable to provide another trainer will a refund for services paid for be offered.
B. The company has the right to change these Terms and Conditions, for example, to be able to offer new services or as required by law. The Trainer will notify you of any change. When such a change(s) is made.
C. The company may transfer (assign) all or part of this agreement to another trainer or organisation as long as your rights under this agreement are not materially reduced.
D. You are responsible for keeping all your contact information and marketing preferences up to date with the Trainer. In order to comply with the Data Protection Act 1998, the Trainer will only do what you ask him/her to do, or what you have given him/her permission to do with any personal or sensitive information held about you.
E. Your training may be filmed or pictures taken for marketing purposes. Your participation in a Session means you consent to photography, filming and sound recording which may include you as a Client and its use in commercial distribution without payment or copyright.

7. BACKGROUND

A. The customer is of the opinion that the service provider has the necessary qualifications, experience and abilities to provide the service listed to the customer.
B. The terms of this contract and payment obligations are with Supreme Being Fitness ltd (“the company”). The company will allocate a coach, know herein as “trainer” to you for the duration of your contract.
C. The service provider is agreeable to provide such services to the customer as set out in the terms and conditions of this agreement. IN CONSIDERATION OF the matters described and of the mutual benefits and obligations set forth in this agreement, the receipt and sufficiency of which consideration is hereby acknowledged, the “customer” and “the company” individually the “party” or collectively the “parties” to this agreement are as follows.
D. Services Provided
E. The Customer hereby agrees to engage the Service Provider to provide the Customer with services (the "Services") consisting of:
(i) Personal Training Sessions or group training sessions, a pre-agreed location or facility under Supreme Being Fitness Ltd.
(ii) Dietary analysis and Nutritional advice throughout length of contract
(iii) Reasonable around the clock support regarding lifestyle and healthy living
(iv) Body composition testing and fitness testing
F. The Services will also include any other tasks, which the Parties may agree on. The Service Provider hereby agrees to provide such Services to the Customer upon mutual agreement.

8. Trainer

A. Your Trainer is a fully qualified personal trainer (accredited on the Register of Exercise Professionals as at least Level 3).

9. Trainer's Obligations

A. The Trainer will use his/her skills and knowledge to design a safe programme of exercise that will take into account your lifestyle, personal goals, fitness levels and medical history.
B. The Trainer will provide the coaching, supervision; advice and support that you will need to achieve your goals.
C. You understand that the results of any fitness programme cannot be guaranteed. Your progress depends on your effort and co-operation in and outside of the Sessions. In particular you acknowledge that individual results may vary and no particular result is guaranteed by your Trainer or the company.
D. All Client information will be kept strictly private and confidential.

10. Your Obligations

A. It is understood between you and your Trainer that both must commit to your training programme 100% in order for you to achieve results.
B. You are required to arrive on time for each Session so that the Trainer’s full training plan is achieved on each visit.
C. You are required to wear appropriate clothing and footwear.
D. You are required to complete a Physical Activity Readiness Questionnaire (a “PARQ”) before undertaking your first personal training session.
E. Your Trainer may require a letter of 'medical clearance' from your GP. Please be aware that your GP may charge for providing this letter.
F. You understand and agree that it is your responsibility to inform the Trainer of any conditions or changes to your health, now and on-going, which might affect your ability to exercise safely and with minimal risk of injury.
G. If your Trainer requires further medical information from a practitioner, you must provide such details.
H. You understand that there are inherent risks in participating in a programme of strenuous exercise. If you sustain or claim to sustain any injury while participating in training, you acknowledge that the Trainer is not responsible, except where the injury was caused by his/her gross negligence or intentional act.
I. Your Trainer cannot be held liable in any way for undeclared or unknown medical conditions.

11. Payment

A. You agree to pay the company the amount set in your Direct Debit agreement with TEAMUP and for the amount of time as shown on the agreement.
B. A pro-rata fee will be taken from point of sign up, then all future payments will run monthly, on the first of each month, paid in advance.
C. Late or missed payments may result in additional fees being charged to your account.
D. The individual terms for the Direct Debit mandate are laid out by TeamUp and viewable on your account.
E. Payment processes are collected through GOCARDLESS or STRIPE both of which have individual details regarding safety and information protection.
F. Booking of Sessions must be paid for in advance BUT Sessions do not have to be scheduled at the time of booking.
G. All Sessions are non-transferable and non-refundable